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Terms and Conditions

PLEASE READ CAREFULLY

We respectfully remind all our guests that a reservation on payment of a deposit constitutes a contract subject to the Terms and Conditions below.

Failure to read the Terms and Conditions does not absolve guests from their responsibilities towards them.

We advise that insurance cover be taken out at the time of booking to cover any eventualities relating to a cancellation, shortening, postponement or bringing forward of your booking.

Arrival, Check-In and Check-Out

Check-in time is between 4 and 7pm. If arrival after 7pm is anticipated or a possibility, then do please let us know at the time of booking.

Not being a hotel with a 24-hour receptionist but a family run B&B instead, arrival and check-in after 9 pm is by prior arrangement only, at least a day in advance.

Check-out is by 10.30 am.

Payments

We accept payments by cash or credit / debit cards. Payment by debit card is free. However, payment by credit card will incur a surcharge of £1.50 per 'one-night' payment per room.

This surcharge of £1.50 per 'one-night' payment per room also applies to refunds to credit cards in the event of a cancellation.

Cancellation Policy

Cancellations are subject to the charges listed below. Once again, we advise that insurance cover be taken out at the time of booking to cover any eventualities relating to a cancellation, shortening, postponement or bringing forward of your booking.

Days prior to your stay -- Cancellation charge

More than 30 ---------------- £5.00
15 to 30 ----------------------- 10% of deposit
8 to 14 ------------------------- 50% of deposit
2 to 7 --------------------------- Full deposit

For cancellations less than 2 days prior to your stay, we reserve the right to charge you the full cost of your proposed stay. If, however we are able to let the room for the full duration of your proposed stay, the cancellation charge will be £5.00.

We regret that a shortening, postponement or bringing forward of your booking will technically count as a cancellation of the original booking (and subject to a cancellation charge as detailed above) and the making of a new one.

Cancellation charges are not inclusive of credit card charges.

A 'no show' counts as a cancellation.

Deposits

As a general rule, we ask for a deposit up front to firm up a booking. We accept deposits by card over the phone.

When we have received card details to support a booking, we block the room(s) off then confirm the booking by email once we have taken the deposit off your card. We generally try to do this within 3 days of receipt of card details.

Email addresses given to us by you over the phone may occasionally be subject to some error, despite best efforts on both sides. In this case, if you have not received a confirmation email within 7 days of your deposit payment please contact us to confirm all is well.

In general, the deposit amount is linked to the length of your stay as detailed below

Proposed length of stay -- Deposit amount

4 or more days --------------- 2 night's equivalent
1 to 3 days -------------------- 1 night's equivalent

Non-Smoking

Smoking at Oakthwaite House is now against the law. Please note that in the event of any breach of this, we reserve the right to report the guest(s) to the authorities; the guest will also be asked to leave immediately.

Furthermore, the guest(s) responsible will be liable for professional cleaning costs in addition to the balance of the cost of their proposed stay.

Damage

We reserve the right to charge guests for cleaning, repair and/or replacement costs as a result of damage to any item or part of our property.

Groups and group bookings

The person co-ordinating the booking will be regarded as the group leader and will be the point of contact. The group leader will be responsible for ensuring that all information relevant to the booking is passed on to all group members.

Oakthwaite House does not have a guest lounge. With this in mind we would ask that groups avail themselves of the numerous pubs and restaurants in town only a 5 minute walk away to socialise.

We require that groups do not congregate and more specifically, socialise in rooms.

For final payment we will prepare one bill / receipt for the group with room rates broken down, and present this to the group leader.

Other

We reserve the right not to accept your booking.

In extreme and rare circumstances we reserve the right to cancel your booking or accommodate you in a different room to the one you booked. In these instances we will try to give you as much advance notice as we can, give you a full refund as appropriate and help with contact details of other B&Bs as necessary.

We accept well-behaved dogs in room 3 only.



Cumbria Tourism Member of Keswick Tourism Association
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